REFUND & EXCHANGE POLICY

We offer standard refunds on standard catalog items returned within our designated return window, provided the pieces are in original, unworn condition with tags attached.

Need a different ring size or chain length? We provide complimentary exchanges on unworn, standard catalog items. Reach out to our support staff to initiate the exchange swap process.

To ensure your return is accepted, please double check that all items conform to the following conditions before sending packages back:

• Items must be unworn, clean, and in original brand packaging.
• Must include all original certificates of authenticity where applicable.
• Order proof receipt must accompany the box.

Certain categories of products are completely excluded from refunds or style exchanges due to customization properties or hygiene standard regulations.

To initiate a package return, please follow these steps carefully:

1. Submit a return query using our online contact link.
2. Provide your original order reference number.
3. Wait for email clearance and packaging slip labels.
4. Securely wrap the item and courier it back to us.

Once packages arrive back at our Chicago inspection studio, please allow 3-5 business days for validation. Approved refunds are credited directly back to your original payment card.

Standard local returns within the United States incur a small return courier processing fee. If you received a defective item, return courier labels are fully covered by us.

Received an incorrect jewelry model or a defective chain clasp? We apologize for the inconvenience and will prioritize rectifying it immediately.

Products purchased during limited promotional events, holiday clearance grids, or labeled under final sale catalog sections are final and do not support exchanges or refunds.